Fitzroy Hair Collective - Privacy Policy

Fitzroy Hair Collective is committed to protecting the privacy of our clients and visitors to our online platform. This policy outlines how we collect, use, disclose, and protect your personal information when you use our site or services. By accessing or using our online platform and services, you agree to the terms of this policy.

Who We Are

We are Fitzroy Hair Collective, providing hair cutting, styling, colouring, treatments, extensions, blow drying, finishing, bridal and special occasion hair services, and consultations from our premises at 145 Gertrude Street, Fitzroy, Victoria, 3065, Australia.

Information We Collect

We collect information you provide directly to us. This includes:

Contact details such as your name, phone number, and email address when you make a booking, register an account, or contact us.

Information related to services you request, including details about your hair type, history, preferences, and any relevant health information (such as allergies or medical conditions that may affect treatment) which you voluntarily provide to us for safety and service purposes, and for which we obtain your explicit consent where necessary.

Booking and appointment details.

Payment information when you purchase services or products.

Any other information you choose to provide when communicating with us or using our services.

We may also collect certain information automatically when you visit our site, such as:

Your IP address, browser type, and operating system.

Information about your visit, including the pages you view, the links you click, and the time spent on our site.

Data collected through cookies and similar technologies, which helps us understand how you use our site and improve your experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services, including managing appointments and fulfilling your service requests.

To communicate with you, including sending booking confirmations, reminders, updates, and responding to your inquiries.

To process transactions and manage billing.

To personalize your experience and improve our services based on your preferences and feedback.

For internal business purposes, such as data analysis, identifying usage trends, and evaluating the effectiveness of our promotional campaigns.

To comply with legal obligations and protect our rights and interests, such as for billing, accounting, and audit purposes.

With your consent, to send you promotional communications about new services, special offers, or other information we think you may find interesting.

Legal Basis for Processing

We process your personal information based on several legal grounds, including:

Your consent, particularly for collecting sensitive information or sending marketing communications.

The necessity of processing for the performance of a contract with you (e.g., providing hair services you booked).

Compliance with legal obligations to which we are subject.

Our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

Third-party service providers who perform services on our behalf, such as appointment scheduling platforms, payment processors, and IT service providers. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal authorities or regulatory bodies if required by law or in response to a legal process.

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.

The right to request correction of inaccurate or incomplete information.

The right to request erasure of your personal information under certain circumstances.

The right to request restriction of processing your information.

The right to object to the processing of your information.

The right to data portability, allowing you to receive your information in a structured, commonly used format.

Where processing is based on consent, the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Third-Party Links

Our site may contain links to websites operated by third parties. This policy does not apply to the practices of those third parties. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our online platform.

If you have any questions about this privacy policy or our data practices, please contact us at:

Fitzroy Hair Collective

145 Gertrude Street

Fitzroy, Victoria, 3065

Australia